--- title: How do I use the Immobilizer option? description: Immobilizer operation with a PosiTrace GPS Device and installed automotive relay --- [Skip to content](https://kb.positrace.com/immobilizer#main-content) English Show submenu for translations [Customer portal](https://cp.positrace.com/tickets-view?hsLang=en) [![Logo\_Positrace\_horizontal-blue](https://kb.positrace.com/hs-fs/hubfs/Logo_Positrace_horizontal-blue.png?width=280&height=50&name=Logo_Positrace_horizontal-blue.png)](https://positrace.com/en/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://cp.positrace.com/tickets-view) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Positrace support](https://kb.positrace.com/?hsLang=en) 2. [FAQ](https://kb.positrace.com/faq?hsLang=en) 3. [Equipment](https://kb.positrace.com/faq?hsLang=en#equipment) # How do I use the Immobilizer option? *This article presumes you have successfully installed a compatible PosiTrace GPS device and have also installed a 5-pin Automotive relay for the Immobilizer operation. You must also have the Immobilizer feature set up on your subscription.* *For information on how to install an Immobilizer relay, please refer to your PosiTrace GPS Device documentation or connect with our Support team.* ### Where to access Immobilizer You can access the Arm or Disarm function for your immobilizer-enabled GPS device in a couple of places: - From the Live Map **equipment pop-up**: ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-56-41-0478-PM.png?width=341&height=282&name=image-png-Nov-20-2024-04-56-41-0478-PM.png) - From the Menu: **Account** \> **Immobilizer** ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-25-00-8942-PM.png?width=318&height=182&name=image-png-Nov-20-2024-04-25-00-8942-PM.png) - From the Equipment Details page: ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-25-39-4462-PM.png?width=599&height=478&name=image-png-Nov-20-2024-04-25-39-4462-PM.png) - From the PosiTrace Mobile Application --- ### How to Arm / Disarm Clicking Arm (or Disarm) will prompt you to enter your Immobilizer Password: ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-29-49-0177-PM.png?width=254&height=212&name=image-png-Nov-20-2024-04-29-49-0177-PM.png) #### Account \> Immobilizer The Arming status entry will be created that is listed as **In Progress** | It can take **up to 5 minutes** to deliver an immobilizer command in ideal circumstances (good cellular connectivity). Please do not try to click the button further until this status changes. | | --- | This status will automatically update to Armed / Completed, though if you suspect it has been too long and you have not seen it update, please try refreshing your screen. ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-31-16-4380-PM.png?width=688&height=301&name=image-png-Nov-20-2024-04-31-16-4380-PM.png) ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-40-30-3990-PM.png?width=688&height=288&name=image-png-Nov-20-2024-04-40-30-3990-PM.png) #### Equipment Details screen If you are operating the immobilizer form the Equipment screen in specific, you will see this in-progress option as "Disarming" or "Arming" and it will automatically ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-05-09-23-8235-PM.png?width=688&height=314&name=image-png-Nov-20-2024-05-09-23-8235-PM.png) ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-05-27-22-0308-PM.png?width=688&height=311&name=image-png-Nov-20-2024-05-27-22-0308-PM.png)     --- ### Notes #### Ignition status The immobilizer status should only be changed while the **ignition is off**. - If you try to arm or disarm while the ignition is on, it will give a warning. - However, even if you proceed with the command, with most device types and features, an Arm command **cannot be delivered with the ignition on**, and the Arm will stay "in progress" indefinitely until the ignition is turned off. ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-04-27-08-5334-PM.png?width=287&height=379&name=image-png-Nov-20-2024-04-27-08-5334-PM.png) #### Device Offline In the event the device is Offline, you will also be given a warning. ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Nov-20-2024-05-01-50-4505-PM.png?width=302&height=338&name=image-png-Nov-20-2024-05-01-50-4505-PM.png) #### Device stuck Arming or Disarming If your device does not fall into the Device Offline or Ignition On categories above, and the immobilizer process is still stuck in-progress, please connect with our support team for assistance.     - [FAQ](https://kb.positrace.com/faq?hsLang=en#main-content) - [Account](https://kb.positrace.com/faq?hsLang=en#account) - [Billing](https://kb.positrace.com/faq?hsLang=en#billing) - [ELD - Apollo](https://kb.positrace.com/faq?hsLang=en#eld-apollo) - [Equipment](https://kb.positrace.com/faq?hsLang=en#equipment) - [General](https://kb.positrace.com/faq?hsLang=en#general) - [Installation](https://kb.positrace.com/faq?hsLang=en#installation) - [LiveMap](https://kb.positrace.com/faq?hsLang=en#livemap) - [Maintenance](https://kb.positrace.com/faq?hsLang=en#maintenance) - [Reports](https://kb.positrace.com/faq?hsLang=en#reports) - [User Manuals](https://kb.positrace.com/user-manuals?hsLang=en) - [Platform Courses](https://kb.positrace.com/platform-courses?hsLang=en#main-content) - [Reports](https://kb.positrace.com/platform-courses?hsLang=en#reports) [![Chill listening crop-3](https://kb.positrace.com/hs-fs/hubfs/PosiTrace%20Logo.png?width=24&height=24&name=PosiTrace%20Logo.png "Chill listening crop-3")](https://www.positrace.com) PosiTrace Help Center Copyright © 2026, PosiTrace