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ELD - Apollo
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Positrace support
FAQ
FAQ
Account
Billing
ELD - Apollo
Equipment
General
Installation
LiveMap
Maintenance
Reports
User Manuals
FAQ
Frequently Asked Questions
Account
How can I add a new user to the system?
How can I update the Time Zone?
How do I reset or change a password?
How do I provide limited PosiTrace access to additional people?
How can I change the measurement units (metric/imperial)?
How do I adjust vehicle odometer or engine hours?
Copy tracking history between devices
What are the permissions for user roles?
How do you change between 12H and 24H time?
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Billing
Why is there is no billing tab/option on my screen?
How can I change my billing information?
How can I see which units I have been billed for on a particular invoice?
Where can I change my Credit Card?
How do I set or change Billing Subscribers?
Where can I find or download my invoices?
Where can I see records of my payments?
I need additional help with billing?
How do I cancel my billing?
Can I get a refund on my monthly service if my device was not in use?
I am not receiving Invoices each month, what can I do?
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ELD - Apollo
How do I create a driver in Apollo ELD?
My driver cannot log in to Apollo ELD due to invalid password.
Where can I find documentation for Apollo ELD operation?
How do I access the Apollo ELD portal?
I do not see the ELD menu for Apollo ELD.
Which phones are compatible with Apollo ELD?
Who can I contact for technical support with Apollo?
Is Apollo certified in Canada?
Which PosiTrace device do I need for ELD operation?
How can I change my driver’s username for the Apollo ELD platform?
The driver receives an error “You are logged on another device”
Where can I find the user manual for Apollo?
Where do I download Apollo ELD on Android and iOS?
Is my truck exempt from ELD based on its age?
My driver status was listed as “driving” overnight / over the weekend. Can I change the drive time?
Can I edit my logs?
What are the Apollo Log editing restrictions?
Annotate Accidental Drive Time
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Equipment
How can I change my vehicle's name?
How do I set up a notification to know when a vehicle moves from an area?
How do I use the Immobilizer option?
For BLE Beacons, what is Minimum RSSI?
General
Can I know when my device is disconnected?
I have installed PTO. Where do I see this feature?
How are acceleration, deceleration and harsh turns detected?
What does “Sleep Mode” mean?
What does it mean when a vehicle is “offline”?
What web browsers are supported by PosiTrace?
What does “No GPS" mean?
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Installation
How do I install my hardwired GPS device?
Information on Installers
Installation Manuals
LiveMap
I cannot see my Landmarks (or Geofences)
How do I create a landmark?
OSM (Open Street Map) Color system
What’s the difference between Landmarks and Geofences?
How can I upload more than one Landmark?
Vehicles show "offline" until screen is refreshed
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Maintenance
Where can I enter a vehicle maintenance record?
Can I reduce the odometer value?
Reports
Temperature Events report has no results
Where can I see mileage-by state / province?
Where can I see my total mileage traveled?
