---
title: How do I reset or change a password?
description: How do I reset or change a password?
---

[Skip to content](https://kb.positrace.com/reset-forgot-change-password#main-content)

- [English](https://kb.positrace.com/reset-forgot-change-password)
- [Español - México](https://kb.positrace.com/es-mx/olvidé-mi-contraseña.-qué-debo-hacer-en-este-caso)

English

Show submenu for translations

[Customer portal](https://cp.positrace.com/tickets-view?hsLang=en)

[![Logo_Positrace_horizontal-blue](https://kb.positrace.com/hs-fs/hubfs/Logo_Positrace_horizontal-blue.png?width=280&height=50&name=Logo_Positrace_horizontal-blue.png)](https://positrace.com/en/)

Open main navigation

Close main navigation

- - [English](https://kb.positrace.com/reset-forgot-change-password)
    - [Español - México](https://kb.positrace.com/es-mx/olvidé-mi-contraseña.-qué-debo-hacer-en-este-caso)
  
  
  
  
  
  
  English
  
  Show submenu for translations
- [Customer portal](https://cp.positrace.com/tickets-view)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Positrace support](https://kb.positrace.com/?hsLang=en)
2. [FAQ](https://kb.positrace.com/faq?hsLang=en)
3. [Account](https://kb.positrace.com/faq?hsLang=en#account)

# How do I reset or change a password?

#### Change My Password

If you are already logged in, and you want to change your password, you can click the **Person icon** in the top-right-hand corner of the Locate platform and click **Change Password**.

![change-password](https://kb.positrace.com/hs-fs/hubfs/Knowledge%20Base/change-password.png?width=267&height=238&name=change-password.png)

#### Change Another User's Password

If you are an administrator, you can change the password of another user by navigating to **Account** and then **Users**. 

Use the 3-dot menu to Edit the user, and you will be able to update their password. 

![three-dot-user-edit](https://kb.positrace.com/hs-fs/hubfs/Knowledge%20Base/three-dot-user-edit.png?width=226&height=177&name=three-dot-user-edit.png)

#### Forgot Password

If you have forgotten your own password, from the [main login screen](https://locate.positrace.com/), choose the Forgot Password option.

You should receive an email to reset your password. It is not uncommon for this email to go into your Spam folder, so please double check that if you haven't received it within a few minutes.

If needed, you can also contact our support team, who will be able to issue you a password reset email as well.

![forgot-password](https://kb.positrace.com/hs-fs/hubfs/Knowledge%20Base/forgot-password.png?width=595&height=549&name=forgot-password.png)

 

- [FAQ](https://kb.positrace.com/faq?hsLang=en#main-content)
  
  
  
  
  
    - [Account](https://kb.positrace.com/faq?hsLang=en#account)
    - [Billing](https://kb.positrace.com/faq?hsLang=en#billing)
    - [ELD - Apollo](https://kb.positrace.com/faq?hsLang=en#eld-apollo)
    - [Equipment](https://kb.positrace.com/faq?hsLang=en#equipment)
    - [General](https://kb.positrace.com/faq?hsLang=en#general)
    - [Installation](https://kb.positrace.com/faq?hsLang=en#installation)
    - [LiveMap](https://kb.positrace.com/faq?hsLang=en#livemap)
    - [Maintenance](https://kb.positrace.com/faq?hsLang=en#maintenance)
    - [Reports](https://kb.positrace.com/faq?hsLang=en#reports)
- [User Manuals](https://kb.positrace.com/user-manuals?hsLang=en)
- [Platform Courses](https://kb.positrace.com/platform-courses?hsLang=en#main-content)
  
  
  
  
  
    - [Reports](https://kb.positrace.com/platform-courses?hsLang=en#reports)

[![Chill listening crop-3](https://kb.positrace.com/hs-fs/hubfs/PosiTrace%20Logo.png?width=24&height=24&name=PosiTrace%20Logo.png "Chill listening crop-3")](https://www.positrace.com)

PosiTrace Help Center

Copyright © 2026, PosiTrace