--- title: How to Request Additional Device(s) in Locate description: How to Request Additional Device(s) in Locate --- [Skip to content](https://kb.positrace.com/how-to-request-additional-devices-in-locate#main-content) English Show submenu for translations [Customer portal](https://cp.positrace.com/tickets-view?hsLang=en) [![Logo\_Positrace\_horizontal-blue](https://kb.positrace.com/hs-fs/hubfs/Logo_Positrace_horizontal-blue.png?width=280&height=50&name=Logo_Positrace_horizontal-blue.png)](https://positrace.com/en/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://cp.positrace.com/tickets-view) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Positrace support](https://kb.positrace.com/?hsLang=en) 2. [FAQ](https://kb.positrace.com/faq?hsLang=en) 3. [Billing](https://kb.positrace.com/faq?hsLang=en#billing) # How to Request Additional Device(s) in Locate This guide explains how to add new devices to your existing PosiTrace account using our “Request for Additional Devices” Feature. This self-service tool allows you to request additional units directly from your dashboard, bypassing manual back-and-forth and speeding up your fulfillment process. --- #### **Overview of the Process** Adding devices to your fleet is now a streamlined, four-step journey: 1. **Request:** Select an active subscription and specify the number of units. 2. **Sign:** Receive and sign the automatically generated digital Order Form. 3. **Automated Billing:** The system generates your invoice automatically upon signing. 4. **Fulfillment:** Our team prepares your shipment and adds the new units to your account. --- #### **How to Request Additional Devices** ### **1. Locate Your Subscriptions** Navigate to the **Subscriptions** section within the **Locate** platform. Here, you will see a list of all your currently active contract sections and service plans.  ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-52-03-5496-PM.png?width=1906&height=690&name=image-png-Aug-21-2026-04-52-03-5496-PM.png)   ### **2. Create a Subscription Request** Find the specific subscription plan you wish to add units to and click the **"Request Additional Devices"** button located next to that item.  ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-53-18-8400-PM.png?width=1888&height=809&name=image-png-Aug-21-2026-04-53-18-8400-PM.png)   ### **3. Fill Out the Request Form** A pop-up window will appear. Depending on your account type, you will need to provide: - **Billing Start Date:** When you would like the service for the new units to begin. - **Devices:** The total number of additional units required. - **Contract Term (If applicable):** Select your preferred term (e.g., 12, 24, or 36 months).  ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-54-23-9053-PM.png?width=1884&height=777&name=image-png-Aug-21-2026-04-54-23-9053-PM.png)    ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-58-51-1962-PM.png?width=1884&height=799&name=image-png-Aug-21-2026-04-58-51-1962-PM.png)   Once you click **Save**, the system will automatically generate a Quote and an Order Form for your review. --- #### **Tracking Your Request Status** You can monitor the progress of your order at any time by navigating to **Billing \> Requests for Additional Devices**.     | **Status** | **What it means** | | --- | --- | | **Pending** | Your request has been successfully submitted. | | **New** | Our system has automatically generated your Quote. | | **In Progress** | The Order Form has been signed. We are now processing the invoice. | | **Completed** | The new units have been linked to your contract. Your order is finalized! | | **Canceled** | The request was withdrawn or rejected. |  ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-59-22-6720-PM.png?width=1886&height=801&name=image-png-Aug-21-2026-04-59-22-6720-PM.png)        ![](https://kb.positrace.com/hs-fs/hubfs/image-png-Aug-21-2026-04-59-51-4765-PM.png?width=1891&height=700&name=image-png-Aug-21-2026-04-59-51-4765-PM.png)   --- #### **Next Steps** - **Keep an eye on your email:** You will receive a notification as soon as the digital Order Form is ready for your signature. - **Automated Activation:** Once the order is signed and the invoice is processed, your new devices will be prepared for shipment. - **Issues**: In case of issues, please contact support at support@positrace.com, by creating a ticket in Locate by accessing **Support \> Tickets \> Add New** or by calling +1 877-787-2231, ext.2. - [FAQ](https://kb.positrace.com/faq?hsLang=en#main-content) - [Account](https://kb.positrace.com/faq?hsLang=en#account) - [Billing](https://kb.positrace.com/faq?hsLang=en#billing) - [ELD - Apollo](https://kb.positrace.com/faq?hsLang=en#eld-apollo) - [Equipment](https://kb.positrace.com/faq?hsLang=en#equipment) - [General](https://kb.positrace.com/faq?hsLang=en#general) - [Installation](https://kb.positrace.com/faq?hsLang=en#installation) - [LiveMap](https://kb.positrace.com/faq?hsLang=en#livemap) - [Maintenance](https://kb.positrace.com/faq?hsLang=en#maintenance) - [Reports](https://kb.positrace.com/faq?hsLang=en#reports) - [User Manuals](https://kb.positrace.com/user-manuals?hsLang=en) - [Platform Courses](https://kb.positrace.com/platform-courses?hsLang=en#main-content) - [Reports](https://kb.positrace.com/platform-courses?hsLang=en#reports) [![Chill listening crop-3](https://kb.positrace.com/hs-fs/hubfs/PosiTrace%20Logo.png?width=24&height=24&name=PosiTrace%20Logo.png "Chill listening crop-3")](https://www.positrace.com) PosiTrace Help Center Copyright © 2026, PosiTrace