FAQ
Frequently Asked Questions
Account
- How to Use the All Accounts View Features
- How to Manage Multi-Account Permissions - Locate
- How can I add a new user to the system?
- How can I update the Time Zone?
- How do I reset or change a password?
- How do I provide limited PosiTrace access to additional people?
- How can I change the measurement units (metric/imperial)?
- How do I adjust vehicle odometer or engine hours?
- Copy tracking history between devices
- What are the permissions for user roles?
- How do you change between 12H and 24H time?
Billing
- How to Request Additional Device(s) in Locate
- Why is there is no billing tab/option on my screen?
- How can I change my billing information?
- How can I see which units I have been billed for on a particular invoice?
- Where can I change my Credit Card?
- How do I set or change Billing Subscribers?
- Where can I find or download my invoices?
- Where can I see records of my payments?
- I need additional help with billing?
- How do I cancel my billing?
- Can I get a refund on my monthly service if my device was not in use?
- I am not receiving Invoices each month, what can I do?
ELD - Apollo
- Apollo ELD Mandatory Update — iOS v5.25.053 / Android v5.26.005 (Delete & Reinstall Required)
- How do I create a driver in Apollo ELD?
- My driver cannot log in to Apollo ELD due to invalid password.
- Where can I find documentation for Apollo ELD operation?
- How do I access the Apollo ELD portal?
- I do not see the ELD menu for Apollo ELD.
- Which phones are compatible with Apollo ELD?
- Who can I contact for technical support with Apollo?
- Is Apollo certified in Canada?
- Which PosiTrace device do I need for ELD operation?
- How can I change my driver’s username for the Apollo ELD platform?
- The driver receives an error “You are logged on another device”
- Where can I find the user manual for Apollo?
- Where do I download Apollo ELD on Android and iOS?
- Is my truck exempt from ELD based on its age?
- My driver status was listed as “driving” overnight / over the weekend. Can I change the drive time?
- Can I edit my logs?
- What are the Apollo Log editing restrictions?
- Annotate Accidental Drive Time
Equipment
- How to See Odometer & Engine Hours in the PosiTrace Mobile App
- How to View Fuel Levels in Liters or Percentage (Fuel Tank Capacity)
- How to Add a New Equipment?
- How can I change my vehicle's name?
- How do I set up a notification to know when a vehicle moves from an area?
- How do I use the Immobilizer option?
- For BLE Beacons, what is Minimum RSSI?
General
- Entendiendo el Indicador de Uso de Datos
- Understanding the Data Usage Indicator
- Can I know when my device is disconnected?
- I have installed PTO. Where do I see this feature?
- How are acceleration, deceleration and harsh turns detected?
- What does “Sleep Mode” mean?
- What does it mean when a vehicle is “offline”?
- What web browsers are supported by PosiTrace?
- What does “No GPS" mean?
Installation
LiveMap
- How to Identify Camera-Enabled Equipment on the Live Map
- I cannot see my Landmarks (or Geofences)
- How do I create a landmark?
- OSM (Open Street Map) Color system
- What’s the difference between Landmarks and Geofences?
- How can I upload more than one Landmark?
- Vehicles show "offline" until screen is refreshed