How do I cancel my billing?

How do I deactivate or suspend service on one or more vehicles? How do I cancel my account?

There are two options for changing your service or device billing:

Suspension: Not applicable to all billing subscriptions.
temporarily pause your tracking and billing service, paying a nominal, reduced-cost fee per month with no reactivation fees.
Deactivation:
termination of your billing and tracking service. Customers on contract term agreements will need to pay relevant outstanding fees. Reactivation of a deactivated device within 12 months would incur a reactivation fee.

When your request is received by our team, your account manager may touch base for additional guidance and follow-up.

Deactivation of any actively-billed GPS tracker requires 30 days written notice.

All deactivations take place at the end of a month, on the last business day following the completion of 30 days notice.
If you have signed a Contract / Term agreement, your Account Manager will advise you of any outstanding fees which need to be reconciled. Fees must be paid prior to deactivation taking place, otherwise your deactivation may be postponed.
After a device is deactivated, reactivation may be requested within a 12-month period. A reactivation fee will apply.

If applicable to your billing subscription: you may request suspension at any time during the month, up until the second-to-last business.

All suspensions take place at the end of the calendar month, on the last business day.
All billing occurs on the 1st of the month. Suspension requests that come in after the 1st of any month will be scheduled for the end of the current month. Credits or refunds are not provided for late suspension requests.
There is no fee to reactivate your suspended device.
For customers on Contract term agreements, suspension terms will have been explained at the time of signing, and are limited to a maximum number of months in any given calendar year. Your account manager can confirm the details of your billing subscription.

You can request reactivation of your device by email, ticket, or via the PosiTrace web platform (Account > Equipment List or Account > Devices)

Service is restored as quickly as possible once a request is received.
Reactivation of a Suspended device is free of charge.
Reactivation of a Deactivated device will incur a Reactivation Fee.
Reactivation of a Deactivated device after 12 consecutive months of deactivation cannot be guaranteed, as the sim card may be terminated by the provider due to inactivity.

You can make your written notice of Deactivation or Suspension in the following ways:

Web Portal: Open a ticket requesting the change via the PosiTrace portal under Support > Tickets.
Web Portal: Equipment interface under Account > Equipment List > view equipment
Web Portal: Under Account > Devices
By email to support@positrace.com