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FAQ
Frequently Asked Questions
Account
- How can I add a new user to the system?
- How can I update the Time Zone?
- How do I reset or change a password?
- How do I provide limited PosiTrace access to additional people?
- How can I change the measurement units (metric/imperial)?
- How do I adjust vehicle odometer or engine hours?
- Copy tracking history between devices
- What are the permissions for user roles?
- How do you change between 12H and 24H time?
Billing
- Why is there is no billing tab/option on my screen?
- How can I change my billing information?
- How can I see which units I have been billed for on a particular invoice?
- Where can I change my Credit Card?
- How do I set or change Billing Subscribers?
- Where can I find or download my invoices?
- Where can I see records of my payments?
- I need additional help with billing?
- How do I cancel my billing?
- Can I get a refund on my monthly service if my device was not in use?
- I am not receiving Invoices each month, what can I do?
ELD - Apollo
- How do I create a driver in Apollo ELD?
- My driver cannot log in to Apollo ELD due to invalid password.
- Where can I find documentation for Apollo ELD operation?
- How do I access the Apollo ELD portal?
- I do not see the ELD menu for Apollo ELD.
- Which phones are compatible with Apollo ELD?
- Who can I contact for technical support with Apollo?
- Is Apollo certified in Canada?
- Which PosiTrace device do I need for ELD operation?
- How can I change my driver’s username for the Apollo ELD platform?
- The driver receives an error “You are logged on another device”
- Where can I find the user manual for Apollo?
- Where do I download Apollo ELD on Android and iOS?
- Is my truck exempt from ELD based on its age?
- My driver status was listed as “driving” overnight / over the weekend. Can I change the drive time?
- Can I edit my logs?
- What are the Apollo Log editing restrictions?
- Annotate Accidental Drive Time
Equipment
General
- Can I know when my device is disconnected?
- I have installed PTO. Where do I see this feature?
- How are acceleration, deceleration and harsh turns detected?
- What does “Sleep Mode” mean?
- What does it mean when a vehicle is “offline”?
- What web browsers are supported by PosiTrace?
- What does “No GPS" mean?