In the event a driver is still logged in on a device they do not have access to, or if a driver receives the error they are logged in on another device, this driver can be unlocked remotely.
- Please note: the unlock process will change the driver’s status to off duty at that time.
For drivers:
- Please contact an administrator or fleet manager on your company's PosiTrace account to initiate the unlock procedure via the PosiTrace portal.
For administrators:
- Navigate to Account > Drivers
- Click on the "Details" magnifying glass, or click on the Driver's name
- Expand the ELD section of the Driver information
- Use the Unlock button
- Confirm the Unlock procedure
